T&C

TERM & CONDITIONS

Products and Services

  1. Orders from website will be approved when you receive confirmation from KXStart.id. The confirmation will be emailed to you.
  2. Payment of your order can be done via Bank Transfer, Debit Card and Credit Card.
  3. The service fee charged to you is in accordance with the total amount of the order.
  4. Prices of products and shipping services may change as per the policies of KXStart.id without prior notice.
  5. All information about offers, gifts, promotions, products through promotional media or print media can be directly asked to our staff or via email to: kxstart@kaffeineinc.com.

 

Payment System from Visa / Master

To provide ease and certainty for customers in transactions at KXStart.id, we have now implemented an online payment system when customers purchase products online using the Visa / Master payment system option and all transactions will be processed in currency of Indonesian Rupiah. Our secure payment order process is secured with the Secure Sockets Layer (SSL) protocol whereby SSL provides the full security of every customer and the freedom to shop online without any worries about the possibility of stealing credit card information.

 

Our Service

  1. Order product through payment gateway of KXStart.id can be done from Monday to Sunday 24 hours.
  2. Each customer will be charged an order fee per transaction whose business is fully regulated by KXStart.id
  3. Exchange of products that been purchased online may only be served on certain designated store sites.
  4. Cancellation of purchased products can only be done manually by submitting cancellation request to kxstart@kaffineineinc.com and subject to approval.

 

Online Purchase & Payment Procedures

  1. Customers can login first at KXStart.id. For customers who have not registered as a user / member must fill out the registration form in advance to be able to login and transact on the site KXStart.id After successful login, the customer can place an order online, then fill in ordering information and credit card data on payment page online as follows:
    1. Customer name and address
    2. The type of card used
    3. Visa / Master card and credit card numbers
    4. The model and quantity of products ordered
    5. Delivery address
  2. After successfully ordering the product on the online payment page, then proceed with the approval of online transactions that have been successfully done.
  3. Customer is required to agree on Terms & Conditions before making online payment approval of the terms and conditions applied by KXStart.id.
  4. Customer pays as a willingness and approval of the ordered transaction at the transaction value, which is marked with approval from the card processing Bank which has been debiting.
  5. Customer is then required to complete payment and if payment transaction has been successfully done, we will send payment receipt by e-mail to e-mail address stated in buyer's personal data within 1 (one) day after payment process completed.
  6. Customers are required to keep a proof of payment if at any time required in the payment confirmation process.
  7. All transactions will be processed within 1 x 24 hours.
  8. KXStart.id reserves the right to refuse customer transactions if they are deemed inappropriate.

 

Product Delivery:

  1. Delivery of product will be done after KXStart.id receive payment confirmation for transaction made by customer max 1 × 24 hours business day. Customer may know the status of the order by using the option in Order History located on My Profile (customer is requested to log in first)
  2. Delivery may be made on the same day if product order and payment confirmation to KXStart.id before 11.59 am (business day). This applies to phone bookings for the Jakarta area and for small quantity of items only.
  3. Product shipping cost will be charged to the customer. The cost mechanism is fully adjusted to the cost of the courier service used.
  4. KXStart.id shall not be liable for any damage to goods / parcels caused by third parties such as courier services used.
  5. Delivery of domestic products using courier services JNE and JnT.

 

Product Warranty

  1. KXStart.id guarantees that all items sold on the webiste are original and legit.
  2. Warranty is given after the customer fulfills all terms and conditions stipulated by KXStart.id.
  3. Warranty does not apply if:
    1. Invoice or receipt damaged, lost or not shown;
    2. Product serial number is damaged, missing, there are streaks or handwriting;
    3. Seals stamped of the product have been defective, damaged or exposed during the warranty period.
    4. The product has been dismantled by other parties besides the warranty provider.
    5. Items purchased are clearance sale, last stock, display.
    6. Damaged by animals or insects such as lizards, rats, and so on.
    7. The product is damaged by errors in installation or use, accidents, falls, natural disasters, lightning strikes, exposure to liquids, changes in utility voltage, and so on.

Cancellation, Returns and Exchange of Products

  1. Cancellation of transactions can only be done if the goods have not been sent by KXStart.id. For canceled transaction will be subject to Cancellation Fines of IDR 100.000, -. Cancellation of transactions can only be made by phone to + 62 818 0672 6488.
  2. Complaints and claims on your order must be notified to KXStart.id within 1 x 24 hours from the time you receive proof of transaction and item.
  3. Items purchased cannot be exchanged or refunded, unless the contents of the package differ from those ordered.
  4. Goods exchanged must have been received a maximum of 2 × 24 hours of workdays since the claim was filed. For out of town refer to the postmark / courier date. Goods received through this limit will be subject to a cancellation fee of IDR 20,000 / day.
  5. KXStart.id can only accept returns of order goods in a state of intact, undamaged seal and the absence of damage to the physical packaging.
  6. KXStart.id will not serve customer claims for online transactions that occur due to misuse of credit cards. Customer is solely responsible for the ownership of the credit card.

Product Overview and Condition

  1. The status of the goods is presented as accurately as possible with periodic updates that are subject to change at any time.
  2. The product conditions are as follows:
    1. All products are original and legit.
    2. All products are Brand New In Box (BNIB) unless specified differently.
    3. It is possible that there are small differences in the color of goods that are not exactly the same as displayed on the site, can be caused by the lighting factor and the setting / resolution of the computer monitor and cannot be used as a reference.
    4. Customers should ensure product details or information that meet the required specifications prior to approval on the online payment page.

 

Product Price and Purchase / Payment Confirmation

  1. The price of the product to be paid is as stated in the shopping cart and / or order invoice (payment page).
  2. If there is a change in price, then the applicable price is the price corresponding to the total shopping information displayed in the payment page.

 

Anticipate Credit Card Abuse on Online Transactions

Anticipation via site:

  1. Customers are required to register as a member on the site KXStart.id by providing complete information about the data themselves and the type of card used when making payments via credit card.
  2. Verification via phone: KXStart.id will verify via phone for suspicious transactions to ensure that the concerned customer is a credit card owner who transacts online.

 

Privacy and Security

  1. We guarantee the security of your personal data using KXStart.id services.
  2. All of your personal information we protect completely. The confidentiality of the information you enter in KXStart.id shall be taken care of for your benefit.
  3. KXStart.id may modify and update the terms and conditions of this site at any time. We will notify those changes on the site and e-mail if deemed necessary. Changes to these terms and conditions will apply immediately upon incorporation into the site.

 

Your Account

  1. You can register to become a member of KXStart.id site by filling out the registration form. Once the registration is approved (meet the terms and conditions), you can shop freely at KXStart.id
  2. To register, you are required to provide your active email address. This e-mail address will make it easier for us to verify your identity on the next visit. If you register using a fictitious email address or email address of another person, KXStart.id may close your account without prior notice. In addition, you are required to provide a password that will be used to access KXStart.id materials and services
  3. You will not be charged for opening an account at KXStart.id. However, you will be charged for the purchase of all goods or services at KXStart.id according to the price stated on the website. You are required to send the funds to the KXStart.id account we have posted on the site. All cost of goods or services you ordered will be charged to you.
  4. KXStart.id will process your order product after you make payment and send confirmation to KXStart.id by filling out the payment confirmation form.
  5. If you have any questions about your payment, please email to kxstart@kaffeineinc.com

Intellectual Property Rights

All designs, photographs and pictures contained in KXStart.id cannot be disseminated by any party and for any purpose, unless there is written consent from KXStart.id.

 

Things Not Allowed

  1. KXStart.id will report to the authorities over any mode of fraud that essentially want to gain profit unilaterally and the KXStart.id only serve orders that have been paid.
  2. Any issues can be discussed carefully. KXStart.id will report to the authorities for any defamation, libel in forums, mailing lists or other media without being ascertained the truth.
  3. You cannot make any claim to KXStart.id for your breach of the terms and conditions of use of the KXStart.id site.

Account Deletion

  1. You may delete your account at KXStart.id by contacting kxstart@kaffeineinc.com or through the contact page we provide. To cancel such account you must provide information to KXStart.id parties that you are the original owner of the account. Your account will be canceled once there is confirmation between KXStart.id with you regarding authorization of your identity validity.
  2. We reserve the right to cancel your account without prior notice for the benefit of KXStart.id site. Deletion of this account may occur in the event of things including, but not limited to:
    1. violation of Terms and Conditions applicable in KXStart.id,
    2. requests from legal entities or government-owned agencies,
    3. request from your own,
    4. periods of dormant account, and fraud cases committed by you or to the detriment of others.
  3. Cancellation of your account will result in the following:
    1. Your order will be removed from KXStart.id,
    2. Your password will no longer apply so you cannot access portions of password protected sites, and
    3. You can no longer use the KXStart.id service.

Complaint or Question

If you have any questions or concerns, you may contact kxstart@kaffeineinc.com

Settlement and Law

  1. The terms and conditions stipulated in the KXStart.id website regarding our products and services are protected by the laws and regulations prevailing in Indonesia.
  2. For international shipping, when an order is placed, Customer is acknowledging that the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders and shipments may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. By ordering, Customer is releasing KXStart! from any claims or others regarding the import taxes, custom duties, or other fees. Additional charges for customs clearance must be fulfilled by the recipient; KXStart! has no control over these charges, nor can KXStart! predict what they may be.
  3. Any dispute arising from the implementation of the sites and services provided by KXStart.id with you shall be settled by deliberation and kinship, unless there are matters which are disturbing and involve the crowds we will process legally.